Browsing by Author "Siyabalapitiya, J."

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    Analysis of Output Fluctuations and Reasons, Caused by the Change of Labour Shift in the Sri Lankan Apparel Industry(With Reference to Board of Investment Registered Garments)
    (Uva Wellassa University of Sri Lanka, 2010) Kshemendra, M.M.P.; Siyabalapitiya, J.
    The purpose of this research was to identify whether the output of the shift based apparel industries vary with the change of labour shifts and identify and analyze the reasons that affect on output of the each labour shifts. This research paper developed a model to examine the effect of factors that are related to the output variances of Board of Investment registered garment industries. The designed model was tested by selecting five shift based apparel-manufacturing firms from five export-processing zones. The data are collected primary and secondary sources, primary data gathered from sewing machine operators by using quaternaries. The output of the day shift having strong positive relationship with machine operator's efficiency other than the other factors but night shift output will be depend on few more factors than the sewing machine operators efficiency.
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    The Impact of Employee Empowerment on Customer Satisfaction (With Reference to State Banks in Colombo District)
    (Uva Wellassa University of Sri Lanka, 2013) Ayomi, N.E.B.; Siyabalapitiya, J.
    In today's dynamic business environment, improving the firm performance has become a business asset and a competitive edge for various companies. In order to get that one of the major tools they use is Employee empowerment. This has become a common practice in banks as well. To improve customer satisfaction and create firm competitive advantage, firm Human Resources must focus on a new set of priorities.The objectives of the study were identifying the nature of Employee empowerment practices and customer satisfaction, gaining the deeper understanding of the impact ofemployee empowerment and the customer satisfaction and to determine the relative contribution of employee gmpowerment on customer satisfaction.
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    Impact of Human Resources Practices on Supply Chain Efficiency (With Special Reference to Western Province Supermarket Sector)
    (Uva Wellassa University of Sri Lanka, 2020) Sathsarani, W.K.H.S.; Siyabalapitiya, J.; Gamage, P.G.M.S.K.
    Organizations experience lengthy supply chains with complex organizational structures and networks with the globalization. Supply chain management and its functions have been widely accepted with the terms of supply chain effectiveness and efficiency to gain a competitive advantage over rivals. Influence of the Human Resources Management (HRM) implications has been identified as the main element of supply chain success. However, the Logistic Performance Index (LPI) has shown a gradual decline with the past three years in Sri Lanka and one of the main reasons to decline is identified as poor supply chain management. It has been mostly affected by the supermarket retail industry which is mostly engaged with the supply chain and warehousing activities. Literature has demonstrated that organizational performances heavily depend on individual performances and different kinds of HRM practices enhance human performances. This study focused to identify how HRM practices help organizations to enhance the supply chain efficiency in supermarket retail industry. 120 middle-level employees of three leading supermarkets were selected for the study and the study was adopted a quantitative approach based on the survey questionnaire. Structural Equation Modeling (SEM) and descriptive statistics were used to analyze the data to fulfill the research objectives. Findings of the research emphasize that HRM practices such as selection, compensation, and evaluation were at high level of adaptation in the supermarket sector and compensation showed the highest adaptation level. Selection, compensation, and evaluation significantly and positively impacted on supply chain efficiency in supermarket retail sector and training was non- significant but showed a positive relationship with supply chain efficiency. Findings of the research are important to the top-level employees who are working in the supermarket and retail industry within the fields of human resources and supply chains to make decisions regarding the HRM practices and supply chain performances. HRM and supply chain policymakers will identify the necessity of establishing HRM practices within the supermarkets to enhance the supply chain efficiency and the existing level of HRM practices in the industry. Keywords: HRM practices, Supply chain efficiency (SCE), Supermarket retail sector
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    Policyholder perception on customer orientation of Insurance agent and customer loyalty with reference to Life Insurance companies in Anuradhpura District
    (Uva Wellassa University of Sri Lanka, 2015) Warnakulasooriya, W.M.N.M.; Siyabalapitiya, J.
    One reason of switching behavior is the low customer orientation service and therefore sector considered insurance Agent as a vital factor. Without considering positive actions taken by the life insurance industry, there is little existing research that evaluates individual perceptions of the service rendered by life insurance providers. Further to that customer attrition is an increasingly pressing issue faced by many insurance providers today (Goonetilleke & Caldera, 2013) and few researchers has identified customer-orientated culture leads to excellent customer services (Kassim, & Fong, 2012). Few empirical studies have addressed the impact of customer orientation of service employee on firm’s success (Brown et al., 2002). Customers rely on the behavior of service employees when evaluating quality of services (Thurau, 2004). Customer loyalty has been found in the literature to be a competitive tool for many companies customer loyalty is to determine the level of customer service through service quality assessment. Cited by Whereas Ruyter et al., (1998); Boulding et al., (1993) and Brady and Cronin (2001) found that high degree of service quality translates into loyalty. According to Aydin and Ozer (2005) and Cronin and Taylor (1992) are of a contrary opinion. They are of the view that service quality is a necessary but not sufficient condition to obtain customer loyalty. In previous researches there are contradictory arguments. According to Henning and Thurau, (2004) customer orientation of service employee is affected an employee’s technical skills, employee’s social skills his or her motivation to serve customer and his or herself perceived decision–making authority. My research objectives are to identify the relationship of the Customer Orientation that influence to the Loyalty of policyholder’s in the Life insurance, to determine the impact of the Customer Orientation service employee dimensions on Customer Loyalty in the Life insurance industry and to determine the most and least important customer Orientation service employee dimension factors that influence to the Customer Loyalty in the Life insurance industry. Employee’s technical skills, employee’s social skills his or her motivation to serve customer and his or herself perceived decision–making authority dimensions are use in this research. Methodology Researcher considered the policy holder s ’perception of customer orientation of insurance agent and the customer loyalty of life insurance industry in Anuradhapura district. Therefore four life insurance companies was selected in Thabuthegama regional area to carrying out the research study .Since this research is focused on life insurance customers’ Loyalty and Customer Orientation insurance agent, life insurance policyholder can be identified as unit of analyses and sample technique use simple random sample method. Both descriptive and inferential techniques were used to analyze data. Descriptive statistics were used to discover and summarize the attributed of the sample. Furthermore, correlation coefficient analysis was used to measure the degree of linear association between two variables. Multiple regression analysis was used to combine contribution of each parts of the independent variable.
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    Study of Intension to Adapt Green Banking Practices for Environmental Performance (With Special Reference to Listed Commercial Banks in Western Province)
    (Uva Wellassa University of Sri Lanka, 2021) Wadduwage, W.K.S.; Siyabalapitiya, J.; Perera, K.J.T.
    In most of emerging economies, an important role is occupied by the banking system for the development and create the core of money market. Going green concept become an enormous trend in global as well as it is common to the banking industry. This generated a huge transformation from traditional banking to green banking. In Sri Lanka, banking industry can recognize as monopolistic competitive market and both sectors advocate variety of non-monetary competitive strategies to become market leader. Hence, most of banks are in the process of moving to green banking. With this greater trend towards green banking, many researchers had studied on the green concept from various appearance in world banking system. The results of some of the studies are contradict on each other. While same senarios continues in greening research, there are few different appearances with controcdicted findings in Sri Lankan contect as well. Seemingly, there are lack of studies undertaken in Sri Lanka regarding green banking practices together with environmental performance is highlighted. This study is conducted to study of intension to adapt green banking practices for environmental performance to address the knowledge and empirical gaps. Research objectives is to examine the impact between intension to adapt green banking practices for environmental performance, to understand the green banking practices adapted by listed commercial banks in Sri Lanka and to discover the problem faced by banks while adapting green banking practices. The data were collected from four banks based on past researchers and sample of 108 employees who worked in selected banks in Western Province using multistage simple random sampling method. The mixed research design is used and data was analysed by using descriptive statistics, regression, content and thematic analysis. The finding of the study revealed that, intension to adapt green banking practices, management commitment and support, competitor pressure and customer pressure have positive significant impact on environmental performance. Further, it revealed green banking practices and problems faced by banks while adapting green banking practices. The current study will be important in understanding the empirical knowledge regarding the intension to adapt green banking practices for environmental performance. Keywords: Green banking; Green banking practices; Intension to adapt green banking practices; Environmental performance
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    The Study on the Impact of Green Human Resource Management Practices on Employee Engagement (With Special Reference to Domestic Commercial Banks in Sri Lanka)
    (Uva Wellassa University of Sri Lanka, 2020) Dilrukshika, S.A.N.; Siyabalapitiya, J.; Fernando, A.J.N.K.
    In the last few decades, both academics and practitioners are paying more attention to green human resource management concepts due to the increasing global warming in recent years. However, few researchers are followed about the Green Human Resource Management (GHRM) on the banking industry and it was an emerging trend in the Sri Lankan context. Banks play a very crucial role in the economic development of nations with huge human capital. The purpose of this research study was to identify the “Impact of Green Human Resource Management Practices on Employee Engagement (with special reference Domestic Commercial Banks in Sri Lanka). This overall research study was structured based on the conceptual framework built up referring to the two research objectives, to identify the existing level of GHRM practices in domestic commercial banks of Sri Lanka and to identify the impact of GHRM practices on employee engagement in domestic commercial banks in Sri Lanka. Quantitative research was conducted through a questionnaire using 150 employees who are working in the human resource department of domestic commercial banks in the Sri Lankan context. Data analysis was performed using multiple linear regression and descriptive statistics. Results of the analysis indicated that the existing level of GHRM practices in the domestic banking industry in Sri Lanka were a small dispersion from moderate level GHRM practices, it significantly and positively affects on the employee engagement, and also the green involvement was a most significant GHRM practice in domestic commercial banks of Sri Lankan context. Finally, this study suggested a various kind of actions for the management of the banking industry to improve GHRM practices. Keywords: Green human resource management practices, Employee engagement