A Comparative Study on Tourists' Satisfaction with Attributes of Cultural Heritage Sites (with special reference to select Ancient Heritage of Sigiriya and Golden Temple of Dambulla)

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dc.contributor.authorHasna, M.H.F.
dc.contributor.authorTennakoon, T.M.P.S.I.
dc.date.accessioned2019-08-07T09:28:36Z
dc.date.available2019-08-07T09:28:36Z
dc.date.issued2018
dc.description.abstractTourism is an important driving force of regional economic development of the country. Identifying the determinants of tourist satisfaction is an essential aspect in the tourism industry. Therefore, the purpose of the study is to predict and compare the determinants of tourists’ satisfaction (TS) in ancient heritage site of Sigiriya and Golden Temple of Dambulla. Buhalis 6A’s framework was used as the main theoretical tool where the impact of six destination attributes such as; Attractiveness, Accessibility, Amenities, Ancillary services, Activities and Available packages on tourist satisfaction was identified. The study employed convenience sampling method to collect data from 50 tourists from each site. Descriptive statistics, correlation analysis and regression analysis were used to obtain the results. The results concluded that all the six destination attributes have positive relationships with the tourist satisfaction in both destinations. Besides available packages have the most significant impact on tourist satisfaction in Sigiriya while attractiveness has most significant impact on TS in Golden Temple. Thus these findings could be used to increase the tourist satisfaction in both destinations.en_US
dc.identifier.isbn9789550481194
dc.identifier.urihttp://erepo.lib.uwu.ac.lk/bitstream/handle/123456789/1671/350-2018-A%20Comparative%20Study%20on%20Tourists%27%20Satisfaction%20with%20Attributes%20of%20.pdf?sequence=1&isAllowed=y
dc.language.isoenen_US
dc.publisherUva Wellassa University of Sri Lankaen_US
dc.subjectHospitality Managementen_US
dc.subjectTourism Managementen_US
dc.subjectEvents Managementen_US
dc.titleA Comparative Study on Tourists' Satisfaction with Attributes of Cultural Heritage Sites (with special reference to select Ancient Heritage of Sigiriya and Golden Temple of Dambulla)en_US
dc.title.alternativeInternational Research Conference 2018en_US
dc.typeOtheren_US
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International Research Symposium of UWU-2018