Employee’s Job Satisfaction on Employee’s Performance in Hotel Industry (With Reference to Anuradhapura District)
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Date
2013
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Uva Wellassa University of Sri Lanka
Abstract
Modern era of the 21st century is becoming complex and rapidly changing to face the global challenges. The hotel industry, in particular, and all businesses whose service depend on building long term relationship need to concentrate on maintaining employee's performance. In this respect, performance is greatly influenced by employee's job satisfaction.
The research was conducted in order to identify the effect of employee's job satisfaction on employee's performance in Anuradhapura hotel industry and to determine the relationship between employee's job satisfactions on employee's performance. The primary data was collected through structured questionnaires, based on the Smith, Kendall & Hulin (1969),' and Melissa Bradberry Sims (2002) models. Selected sample was 72employees and their supervisors in SLTDA registered hotels in Anuradhapura. The respondent rate was 100% of the total sample (72) and to analyze the data regression analysis and Pearson correlation was utilized from the SPSS software.
According to the objectives of the research, it was proved that there is a high positive relationship between employee's job satisfaction and employee's performance and it has a positive relationship between employee's job satisfaction and employee's performance of hotels in Anuradhapura district.
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Hospitality, tourism And Events Management Degree Programme