Analysis of value in delivery Process in Hotel Industry(Special Reference to Star Hotels from Colombo-Galle)
| dc.contributor.author | Paranavithana, K.M. | |
| dc.date.accessioned | 2019-06-04T06:44:19Z | |
| dc.date.available | 2019-06-04T06:44:19Z | |
| dc.date.issued | 2011 | |
| dc.description.abstract | Primary purpose of this research was a comprehensive analysis to identify whether there is a relationship between Service Quality of Value Delivery Process & guest's Overall Satisfaction in hotel industry. Secondary purpose was to measure service & their interrelationship. Understanding guest's actual image on Value in Delivery Process & provide managerial implication on customer value approach were the other objectives. Service quality deliver to guests & it measure under several stages such as 1) Check -In/Reception, 2) Ordering, 3) Meal, 4) Outdoor Services, 5) Business centers, 6) Check-Out. Each of these stages deeply analyzed based on value dimensions. 22 Star hotels from Colombo up to Galle & 150 guests were considered as the sample. Primary data from the respondent through the prepared questionnaire, & Secondary data are collected from the internet, research articles, booklets magazines and the relevant institutions. Data was analyzed using a descriptive statistics, regression,univarian & bivarian analysis method. Using the mean (average) & standard deviation calculations of each variable according to the six dimensions. Relationship between service quality & guests' overall satisfaction was identified & it get vary in accordance with each stages of value delivery process. Further empirical research should be done by considering aspect of delivering value added service in tourism industry. | en_US |
| dc.identifier.other | UWU/ENM/07/0023 | |
| dc.identifier.uri | http://erepo.lib.uwu.ac.lk/bitstream/handle/123456789/837/UWULD%20ENM%2007%200023.pdf?sequence=1&isAllowed=y | |
| dc.language.iso | en | en_US |
| dc.publisher | Uva Wellassa University of Sri Lanka | en_US |
| dc.subject | Entrepreneurship And Management Degree Programme | en_US |
| dc.title | Analysis of value in delivery Process in Hotel Industry(Special Reference to Star Hotels from Colombo-Galle) | en_US |
| dc.type | Thesis | en_US |