Service Quality and the Foreign Passenger Satisfaction at Bia

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dc.contributor.authorHeiyanthuduwa, H.D.N.J.
dc.date.accessioned2021-11-12T06:58:38Z
dc.date.available2021-11-12T06:58:38Z
dc.date.issued2018
dc.description.abstractThis study aims to investigate foreign passengers' service quality satisfaction of the Bandaranaike International Airport (BIA) as the satisfaction would affect the number of future travelers to Sri Lanka. After determining a list of known factors affecting airport service quality, foreign passengers' satisfaction survey was carried out at the departure lounge of the BIA. Based on the collected data, a passenger satisfaction rating was compiled reflecting the users' level of the service at BIA. Apart from identifying the most significant service expect by a passenger while revealing the current satisfaction. Keywords: Airport, Service Quality, Satisfaction, Foreign passengers, BIAen_US
dc.identifier.otherUWU/HTE/14/0022
dc.identifier.urihttp://www.erepo.lib.uwu.ac.lk/bitstream/handle/123456789/7678/HTE%2014%20022-05032021094442.pdf?sequence=1&isAllowed=y
dc.language.isoenen_US
dc.publisherUva Wellassa University of Sri Lankaen_US
dc.relation.ispartofseries;UWU/HTE/14/0022
dc.subjectHospitality, Tourism and Events Management degree programme (HTE)en_US
dc.titleService Quality and the Foreign Passenger Satisfaction at Biaen_US
dc.title.alternativeResearch Article – HTE 2018en_US
dc.typeThesisen_US
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