Analysis of value in Delivery Process in Hotel Industry: A Special Reference to Star Classified Hotels in Colombo, Kalutara and Galle Districts

Simple item page
dc.contributor.authorParanavithana, K.N.
dc.contributor.authorRanasinghe, J.P.R.C.
dc.date.accessioned2021-10-21T03:26:10Z
dc.date.available2021-10-21T03:26:10Z
dc.date.issued2011
dc.description.abstractCustomer satisfactio n is of pivotal for serv ice industries that provide an idea about the level of performance. Moreover, it will uncover the custoiaaers’ perception o I the services pro›'ided as against the customer expectations. In an intcnsi›'ely coi4ipetitivc brlsiilcss such as hospita lity, the main strategy which c‹in attract more c ustonaei's is customer relationsl4 ips. Measurement of customer sat is faction of a service could be performed by using the gap between the customer's expectation of perforn48nce and their perceived experience of perforiunnce (Ekinci and Riley, 1 998). Primary purpose of this research was to identify whether there is a relationship between service qual ity of val ale in delivery process and guest’s overa11 satisfaction in hotel industry. Further, it examines the interrelationship of services to understand guests’ actual image on Value in Delivery Process & to p rovide managerial implications on custoiiier value approach.en_US
dc.identifier.issn22359877
dc.identifier.urihttp://www.erepo.lib.uwu.ac.lk/bitstream/handle/123456789/7318/304-Analysis%20of%20value%20delivery.pdf?sequence=1&isAllowed=y
dc.language.isoenen_US
dc.publisherUva Wellassa University of Srilankaen_US
dc.subjectHuman Resource Managementen_US
dc.subjectMarketingen_US
dc.subjectManagementen_US
dc.titleAnalysis of value in Delivery Process in Hotel Industry: A Special Reference to Star Classified Hotels in Colombo, Kalutara and Galle Districtsen_US
dc.typeOtheren_US
Files
Original bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
304-Analysis of value delivery.pdf
Size:
1.25 MB
Format:
Adobe Portable Document Format
Description:
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
Research Symposium-2011