Impact of Stress on Job Performance of Employees: An Assessment with Special Reference to commercial Banks in Badulla Urban Area
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Date
2011
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Uva Wellassa University of Srilanka
Abstract
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Over the past few decades, stress is emerging as an increasing problem in organizations. Stress is a' vigorous state in which a person is confronted with an opportunity, demand or resource related to what the individual wishes and for which the outcome is perceived to be both vague and vital. The Health Safety Executive UK (HSE) (2001) defines stress as an undesirable response and claims that people have tremendous pressures or other types of demands placed upon them. It arises when they worry about the pressures that they cannot deal with. Sometimes there can be positive and negative implications of stress. Beehr (1976) defines job stress as a condition arising from the interaction of people and their jobs and it is characterized by changes within people that force them to deviate from their normal functioning. According to Anderson (2002), a family conflict is also a predecessor which creates stress in employees of an organization. Job stress has also been viewed as dysfunctional for organizations and their members.
Success of the organization depends on the performance of the employees. In addition, the performance of the employees would have an effect on the success of a manager. Porter and Lawler (1968), define job performance as "the net effect of a person's effort modified by the abilities, traits and his role perceptions". Similarly, performance is the degree of accomplishment of the tasks that makes up an employee's job. Stress has to be managed properly by the managers in order to get the work done effectively. There is no single level of stress that is optimal for all people. Positive stress adds anticipation and excitement to life, and we all thrive under a certain amount of stress. Our goal is not to eliminate stress, but to learn how to manage it and use properly. Therefore, it is very important for both individual and the organization to manage the stress to its optimal level.
As far as banking industry is concerned, bankers might be under a great deal of stress due the antecedents of stress such as overload, role ambiguity, role conflict, responsibility for people, participation, lack of feedback, keeping up with rapid technological change. In addition to this, some recent factors such as innovative role, career development, organizational structure and climate have contributed to the stress among banking employees.
Accordingly, the objective of this study was to identify the relationship between the stress and job performance.
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Keywords
Human Resource Management, Business Management, Human Geography