Study on the Impact of Attraction, Service Quality and Perceived Value on Tourist Behavioural Intention for Performing Arts in Sri Lanka (Special Reference to Kandy District)
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Date
2021
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Publisher
Uva Wellassa University of Sri Lanka
Abstract
As with the cultural heritage, the performing arts reflected humanity's intangible cultural heritage and
it is major for the development of cultural and heritage tourism as valuable resources. In addition to
performing arts being a tourist attractive product the performing arts serve as a resource for tourist
behavioural intention. Although the scholars have found the determinant of behavioural intention of
tourists, this study was conducted to study the impact of attraction, service quality and perceived
value on tourist behavioural intention for performing arts in Sri Lanka to provide an enhanced
understanding of performing arts tourism in Sri Lankan context. Hence, the study is coming under
deductive approach; this research is basically depending on quantitative analysis. The primary data
collected by researchers from 150 tourists using convenience sampling techniques and questionnaires
consist of 38 questions. By employing SPSS 22 and MS Excel quantitative data were analyzed using
descriptive statistics, spearman‟s correlation analysis and multiple linear regression analysis.
According to the visitor profile, the majority of tourists are male and most of them are coming from
Europe for leisure purposes and who are under 21-30 age category. Surprisingly most of the tourists
are degree holders and they have come to watch performing arts for the first time. The finding of the
study reflects that there is a positive relationship between attraction, service quality and perceived
value with behavioural intention. Moreover, it reveals that the above independent variables
significantly influence tourist behavioural intention for performing arts in Sri Lanka. Educate the
tourist through social media by giving information, introducing new blogs and lounging the creative
promotional campaigns directly effect on tourist behavioural intention for performing arts in Sri
Lanka.
Keywords: Attraction; Behavioral Intention; Perceived Value; Performing Arts; Service Quality
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Keywords
Tourism Management, Hospitality Management, Hotels Industry, Service Quality