Emotional Exhaustion and Employee Turnover Intention in Apparel Industry in Sri Lanka
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Date
2012
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Uva Wellassa University of Sri Lanka
Abstract
Human resource (HR) has been a vital strategy dimension for business organizations. Emotional exhaustion and employee turnover have become main topics in the field of HR amid of this highly competitive business environment. Hence, managing of labor turnover has become a major human resource management problem faced by many organizations. Over the last three years, employment in the textiles and garment sector increased by 21 percent and the industry faces many problems in developing and maintaining the required manpower, (Rupa D, 2002). Absenteeism, high turnover, shortage of labor and inadequate training are listed as major issues of labor faced by the industry (Tilakaratne, undated) and all these labor related issues at the end leads in reduction of efficiency and productivity.
Emotional exhaustion is a specific stress related reaction that refers to sate of depleted energy caused by the excessive psychological and emotional demand that occur among individuals who work with people in some capacity (Jackson et al., 1987). A crucial income component of apparel sector workers is overtime. Several empirical studies have shown that long working hours affect job satisfaction, increases the effects of stress-related problems as well as mental health problems (International Labor Organization, 2003). As the stress plays a vital role in employee turnover, this study primarily aimed at finding the relationship between emotional exhaustion and employee turnover intention in apparel industry.
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Keywords
Entrepreneurship and Manangment, Human Resource Management, Managment