Browsing by Author "Wijesundara, W.P.N."

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    Impact Assessment of Quality Certifications on Organizational Performance with Special Reference to Hotels Certified by SLSI
    (Uva Wellassa University of Srilanka, 2011) Wijesundara, W.P.N.; Ranasinghe, J.P.R.C.
    Note: See the PDF Version Since the awareness of the concept of Quality certification (QC) in foreign countries is very high, implementation of Quality Systems is becoming an international necessity. Therefore, it is vital to identify the impact of Quality certifications (QC) on Organizational Performance (OP). The quality of goods and services in hotel industry is a significant factor for a successful business and therefore, this effort is to conduct a study on the impact of QC on hotel industry. Demand for the QC is very low in service sector as it involves high costs and lack of quality professionals (Almeida et al., 2009). Investors' awareness on QC seems to be in a lower stage and currently there is a trend for being certified in hotel sector (Sri Lanka Standard Institution -SLSI). Hence, it is important to assess whether there is a real value of being certified. The purpose of this study was to discover whether the hotels are really benefited by obtaining the ISO certification and to determine to which extent the various performances were affected. As ancillary objectives, the costs and benefits of being certified and factors influenced hoteliers to obtain quality certification have been investigated in this study.