Browsing by Author "Wijerathna, W.G.N.S.C.D."

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    Analysis of the Effect of the Working Environment to the Job Satisfaction of the Air Hostesses (with special reference to Sri Lankan Airlines)
    (Uva Wellassa University of Sri Lanka, 2018) Wijerathna, W.G.N.S.C.D.; Herath, H.M.W.M.
    The research was done to analyze the job satisfaction of Air hostesses in respect to their working environmental factors and with a special reference to Sri Lankan Airlines. Airhostesses make the first impression of the country. They need to serve food and beverages to the passengers while taking care of the safety and security of all on board. Even if lots of benefits come with air hostess positions, there are difficulties to do the job too. Mostly the working environment factors are affecting the job dissatisfaction. Young ladies are selected to work on the air with strange people, work being far away from beloved ones, tough roster, long hours, odd working times, sleepless nights, routine work and etc. Objectives of the research are, identifying the effect and the major critical factors of working environment that effect to the job satisfaction of the Air Hostesses. Population was all currently working Sri Lankan Airlines airhostesses and a sample was 50 of them. The simple random sampling method was used and with questionnaires and Google forms the data was collected. In the analysis Air hostesses' job satisfaction was the dependent variable and their working environment was the dependent variable including three factors such as Job It Self, Job Environment and Organizational Characteristics. For the analysis, Descriptive statistics was used the Demographic factor analysis and correlation and Regression were used for relationship analysis. With the 0.813 overall Pearson correlation, it proved that there is a strong positive correlation in between independent and dependent variables at the significant level 0.01. Coefficient table of the regression analysis of this study showed all the independent variables had been negatively reacted upon the dependent variable with an unstandardized beta coefficient for the constant -0.059. The major affecting factor for the job satisfaction is the job environment with 0.658 unstandardized coefficient beta value. As the suggestions flexible time schedules for flying, fare duty rosters, provide comfortable garments and the accessories, minimize the injurious and the heavy equipments from ladies and having altered solutions for them, and minimize the monotonous working pattern can be given.
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    Analysis of the Effect of the Working Environment to the Job Satisfaction of the Air Hostesses (With Special Reference to Sri Lankan Airlines)
    (Uva Wellassa University of Sri Lanka, 2017) Wijerathna, W.G.N.S.C.D.
    This study aims to investigate the effect of the working environment to the job satisfaction of the air hostesses with the special reference to Sri Lankan Airlines. Among all other factors, the working environment gets the major position with relation to the job satisfaction. With the determination of the elements and the factors of the independent variable - working environment and the dependent variable - job satisfaction, the primary data was collected to find out whether there is a positive effect or the negative effect of the working environment to the job satisfaction. And next objective of this study is to find out major critical working environmental factors which relates directly to the job satisfaction. The analysis was done among the demographic factors as the descriptive analysis and in other hand finding out the relationship of these variables was done with the correlation analysis. Finally regression analysis was produced to find out the effect of the independent variables and to find the major critical working environmental factors which affects to the job satisfaction of the air hostesses. As the ultimate outcomes of this research it revealed that the first factor of the independent variable, the Job Environment and its elements are strongly affecting to the job satisfaction of the air hostesses of Sir Lankan Airlines. The air hostesses got dissatisfied when the job environment elements are messed up. Majorly long flights, odd working hours, flying to same destination frequently and doing same job duties for long time are some of the Working environment - job environmental reasons which made the air hostesses unhappy with their job. And the second most affecting factor of the working environment is the Organizational characteristics. The slow response of the company to the problems of the air hostesses, getting long time for promotions, and short hierarchy are the some of the Working environment — Organizational Characteristic's elements that dissatisfied the air hostesses about their career. With that. Finally the suggestions and recommendations were given to improve the job satisfaction of air hostesses to reach the ultimate target of Sri Lankan Airlines.