Browsing by Author "Madhumali, M.N."

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    Study on Challenges and Success Factors of Independent Restaurants (With Special Reference to Colombo District)
    (Uva Wellassa University of Sri Lanka, 2019) Madhumali, M.N.; Karunarathne, A.C.I.D.; Ranasinghe, J.P.R.C.
    Hotels and restaurants are playing a major role in Sri Lankan economy. Today, many tourists are used to get their foods from outside the hotel which they are accommodating, also many Sri Lankans are visiting to the restaurants for their meals. Because there is a huge demand for the restaurants there is a high number of restaurants which are newly entering to the industry. But at the same time there is a high number of restaurants which are closing at their first three years of operation. The research study is based on main two objectives, to identify the factors contribute to the success of independent restaurants when most of the restaurateurs fail to be success and to identify the challenges face by independent restaurants. The study mainly depends on the qualitative analytical methods. Direct in – depth interviews with the restaurateurs used to collect the primary data. The population of the research study is Independent restaurants in Colombo district, and according to population 20 success restaurateurs taken as the sample by convenience sampling method. Under a phenomenological research design, thematic analysis used in order to achieve the objective of this research. Through the analysis the researcher identified that dedication of the owner and the dedication of the employees are directly influencing on the success of the restaurant. The combination of education and experience playing a vital role, and the innovations. Most importantly the restaurateurs have mentioned that the better relationship with the employees is an essential factor. Because the employees are the image taker of the restaurant to the guest he should be satisfied about the restaurant and he should be a loyal person. Other than that quality service and uniqueness of the restaurant keep the restaurant in the field, sometime the standards of the restaurant.
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    Study on Challenges and Success Factors of Independent Restaurants (with Special Reference to Colombo District)
    (Uva Wellassa University of Sri Lanka, 2018) Madhumali, M.N.
    Restaurant industry is a industry which is rapidly growing and the same time they are close-up very soon. Restaurants are not only important in the tourism industry but also in the local people's day today lives. Because they also visiting for lunch, outings and for many other reasons, but the problem is why is there a high failing percentage even with this much of demand. Main reason identified through the study is the competition from the large scale chain restaurants and franchised restaurants. They do have more facilities, technologies, well trained staffs and enough capital. Even in such a situation there are some independent restaurants which are in the restaurant industry with a better success. Through those success independent restaurants the success factors and the challenges have identified. Among them the research has analysed the success factors which can influence the success of the independent restaurants and the challenges that can badly influence on the success. Through the analysis the researcher identified that the main things a independent restaurants success depends on is the dedication of the owner and the dedication of the employees. Most importantly the restaurateures has mentioned that the better relationship with the employees is an essential factor. Because the employees are the image taker of the restaurant to the guest he should be satisfied about the restaurant and he should be a loyal person. Other than that quality service and uniqueness of the restaurant keep the restaurant in the field. Sometime the standards of the restaurant. Keywords: independent restaurants, success factors, challenges, franchised, chain restaurants