Abstract:
ABSTRACT
When new technologies were developed, new technologies and applications are
created. The information kiosk is a popular technological technique. The tourist
information kiosk was the more popular and effective technological technique in the
travel and tourism industry. Several countries used tourist information kiosks in their
travel and tourism businesses. It was an emerging technology to travel and tourism
industry. Hence, the central focused of this study was to identify the existing usage of
TIK in cultural triangle and explore the challenges and opportunities on adopting
Tourist Information Kiosks in cultural Triangle, Sri Lanka. The Purposive sampling
method was used to collect primary data from thirty (30) tourism stakeholders in
cultural triangle Sri Lanka. In addition, qualitative data analytical method was
employed, and the collected data was transcribed and analyzed by using Content
analysis. The study’s findings revealed that in cultural triangle, there was problem
regarding the information providing to visitors. As well as, there is no usage of Tourist
Information Kiosks in Anuradhapura and Polonnaruwa. The Kandy they used TIK but
it not utilized the correct way. The Environment issues, theft, unemployment and
maintenance and update were challenges for adopting TIK in Cultural Triangle.
Stakeholder awareness, willingness, language barriers, inexperienced employees were
opportunities to adopting TIK in cultural triangle Sri Lanka. Further, update and
maintenance in timely manner, consider about physical access of TIK, the TIK content
should suitable for users, implement TIK with cover to protect from environmental
issues, maximize the TIK experience cultural triangle in Sri Lanka.
Key words-: Information Kiosk, Tourist Information Kiosk, Cultural Triangle, Tourism
stakeholders, Tourist Destination
